Frequently Asked Questions

If I am unhappy with my treatment, how do I file a complaint?
If you feel your provider has been acting inappropriately, contact their regulatory body to file a complaint. Each registered health profession has a regulatory body, usually their professional college or board. The role of these colleges is to protect the public. If you and your provider are just not a good match, ask them to recommend someone else. You can also return to your family doctor and ask them for another referral.

Are mental health treatments covered by my provincial healthcare plan?
Not all mental health services are covered my provincial healthcare plans. Before starting any treatment plan it is important that you ask how much this may cost you. Fees may also be covered through an extended health care plan or private insurance. (You may have a benefits plan through your work.) Speak to a community organization in your province to find out which treatments are covered and which are not.

If I get diagnosed with a mental illness, will I have it for the rest of my life?
Many mental illnesses are completely treatable. With the appropriate medication or therapy you may recovery entirely from your illness. Other illnesses may require long-term medication. Talk to your provider to find out more about your specific illness.

How can I make sure my family member is getting the best available treatment?
As a caregiver it is important to understand the treatment options which are available. During medical visits, ask questions and follow up with any leads or suggestions the care provider discusses with you. Treatment guidelines exist for every mental health disorder. Contact a local community agency for specific treatment information.

My best friend confided in me that they think they have a mental illness, but they told me not to tell anyone. What should I do?
Encourage your friend to speak to a medical professional, perhaps starting with their family doctor. Mental illnesses don’t just go away on their own, but an appropriate treatment plan can help your friend to return to their old self. Remind your friend that you are there for them and will support them during their recovery phase. Offer to go to seek help with your friend.